TracyC@MACCosmetics – You are amazing
I could not MAKE this UP if I tried.
I hope the boss of Consumer Response Representatives (that’s customer service or even customer care to most earthlings) knows how lucky they are to have you on the Emergency Consumer Response Team. I bet you get extra bonus payments, brownie or quidditch points for going above and beyond normal calls of duty.
If not, perhaps someone in the Estee Lauder mother-ship might get to know about this and give you the recognition you deserve.
You might remember the strange goings on a couple of weeks back when the purchase of a simple lipstick aptly named ‘bombshell’ hit me like one when it turned out that, not once but twice, my cute little MAC carrier bag contained the wrong lipstick.
To be fair, Selfridges in Oxford Street, London is a busy place. Mistakes happen with earthlings. The good thing is, these wrongdoings gave you the opportunity to shine. To demonstrate your special rapid consumer response squad powers. With all those powders, lotions and potions at your disposal – you are clearly gifted in the art of conjuring up what I am calling MACmagic.
In an instant you took my case onboard and let me know a replacement would be winging its way to me.
Having returned meanwhile to Austria, I enquired if you needed my address. At this point your secret was revealed. You let me know my grandmother had already supplied my address.
Given that all of my grandmothers, from the most recent to the great ones over the centuries, live in heaven – my daughter and I saw the funny side of this and had a good giggle. We wondered if an Ouija Board is standard MAC emergency consumer response squad kit. It also begged the question – would any of my grandmothers know how to spell my street name in Austria?
‘Have faith little one – lets wait and see what happens’ I said. ‘Patience is a virtue after all’.
And true to form – a mere 2 weeks later, this big box arrives. Big enough to fit over 200 lipsticks with packaging. And inside? One ‘bombshell’ as wished for.
We are amazed. However you managed to pull off this magic – Tracy C you deserve a star or an upgrade to your MACMAgiC wand at the very least.
I was hit by a bit of a bombshell of another kind too. The color exactly matches part of my painting Lovely Day West. A MAC makeup serendipity moment. Did you know that it was another kind of art material – Crayola crayons that apparently provided the inspiration for some of MACs first lipsticks?
I still don’t know how you did it Tracy. Maybe it’s all just part and parcel of the MAC MAgiC?
A very grateful artist (just not of the makeup variety)
Inspired and connected by color